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With 140 attractions worldwide and a mission to be the greatest place to work and play, Chloe shares the highs and lows of her role, from storytelling for 30,000 employees to handling crises with a human touch.
Discover how Merlin Entertainments navigated the challenges of COVID-19, the importance of internal comms, and the creative campaigns that keep the magic alive.
Chloe also opens up about the emotional connections they foster with guests and the resilience needed to manage crises in a fast-paced, ever-changing environment.