We dive deep into the intricacies of his role, including developing internal comms strategies, managing global campaigns, and the unique challenges of engaging a diverse, global workforce. Steve also opens up about the impact of COVID-19 on Pret’s culture, the innovative ways they adapted, and how they are now fostering a vibrant, inclusive work environment.
Tune in to hear his thoughts on the importance of listening, the evolution of internal communications, and his advice for anyone looking to start a career in this dynamic field. Plus, get a behind-the-scenes look at Pret’s ‘Joyful Journey’ and how they’re balancing digital and face-to-face interactions in a post-pandemic world.